Eco Lifestyle Privacy Policy

Eco Lifestyle ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (ecolifestyle.shop), use our services, or interact with us.

By accessing our website or services, you agree to this Privacy Policy. If you do not agree, please do not access or use our website or services.

Information We Collect

We collect personal information directly from you, automatically through cookies, and occasionally from third-party service providers.

Direct Collection:

• Name, address, email, phone number

• Billing and shipping information

• Account credentials (username/password)

• Shopping preferences and cart data

• Communications and customer support details

Automatic Collection (Cookies):

• IP address, browser type, device information, and interaction data (see detailed Cookie Policy below)

Third-party Collection:

• Payment processing details from payment gateways

• Data analytics from platforms like Shopify

How We Use Your Information

We use your information to:

• Fulfill orders and manage your account

• Process payments and arrange shipping

• Communicate about transactions, customer support, and account notices

• Market and advertise products, promotions, and offers

• Detect and prevent fraud and enhance security

Disclosure of Your Information

We disclose personal information only as necessary:

• To third-party vendors providing essential services (payment processors, analytics providers, shipping companies)

• For legal compliance, fraud prevention, or to respond to lawful requests

• In the event of business transactions (merger, acquisition, restructuring)

We do not sell your personal information to third parties.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience, analyze site usage, and tailor advertising. You can manage or disable cookies via your browser settings, but note this may impact your site experience.

Third-party Websites

Our website may contain links to third-party sites. We are not responsible for these sites' privacy practices. Please review their privacy policies separately.

Security

We implement reasonable measures to protect your data. However, absolute security cannot be guaranteed, and you acknowledge the inherent risks of online data transmission.

Retention of Personal Information

We retain your information only as long as necessary for the purposes outlined or as required by law.

Your Rights Under South African Law

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Access your personal information held by us

• Request correction or deletion of your personal information

• Object to or restrict the processing of your data

• Withdraw consent previously given

• Lodge a complaint with the Information Regulator

To exercise these rights, please contact us directly.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

International Data Transfers

We may transfer personal data internationally, including outside South Africa. We ensure adequate safeguards are in place to protect your information.

Changes to This Policy

We may update this policy periodically. Changes will be posted clearly on our website.

Contact Information

For questions, concerns, or to exercise your rights, contact:

Eco Lifestyle
35 Section Street, Paarden Eiland,
Cape Town, Western Cape, 7405, South Africa
Email: info@eco-lifestyle.co.za