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All locks are preset to 0-0-0. Watch the video below on how to use the built-in locks:

👉 How To Set Your Locks
We cannot reset forgotten codes. Only TSA authorities can unlock the bag.
Use a flat screwdriver or butter knife to remove the zip puller. Use a padlock to secure the zip pullers if needed.

- Must be 18+ years old
- Add to cart > select delivery > enter info > confirm order
- You’ll receive a confirmation email and tracking link
We accept:
- Visa
- MasterCard
- Amex
- Ozow
- Zapper
- Mobicred
- Apple Pay
- Google Pay
- Amazon Pay
- Happy Pay
Email info@eco-lifestyle.co.za immediately.

If it hasn’t shipped, we may cancel it.

If already shipped, you’ll need to follow the return process.

15% handling fee applies for returns.

You can return unused items within 14 days of purchase.
- Must be in original packaging with tags
- Initiate returns by emailing info@eco-lifestyle.co.za
- A 15% fee applies unless the product is defective
No. Place a new order if you want a different product.
- 14 days from purchase
No. These are non-returnable and non-refundable.
Contact us via info@eco-lifestyle.co.za.
Email info@eco-lifestyle.co.za within 14 days of receiving it.
Include:
- Photos
- Order number
- Brief description
We’ll assess and issue a replacement or store credit if approved.

- Damage caused by airline handling is not our responsibility.
- File a claim with the airline at the baggage counter immediately upon arrival.
- They may offer reimbursement, repair, or replacement.
File a claim with the carrier responsible for transporting your bag.

Eco Lifestyle is not liable for damage once the bag is handed over to a third party.
Important: Always wrap your bag and keep weight under 23kg.

Eco Lifestyle does not offer warranties.

However, if your item has a material defect (e.g., broken lock) within 14 days, we may replace it or offer store credit after review.
Airline damage, misuse, or wear and tear are not covered.
We measure products including handles, wheels, glides, and pockets.

Small measurement variations up to 1.5 cm may occur.
Some luggage (like our Lisbon and Monaco ranges) have a zipper that allows extra internal packing space when opened.

1. Add items to cart
2. Enter code at checkout
3. Click Apply
4. Total will update if the code is valid
- Expired code
- Product not eligible
- Incorrect characters (O vs 0, I vs 1)
- Case-sensitive code errors
If you’re stuck, email us with the code and your cart details.

We don’t offer spare parts at this time.

If your product is damaged within 14 days, email us to check eligibility for a replacement.
No. Products are sold “as is.”

We do not offer express or implied warranties.